Terms of Service (Merchants)

By signing up for an account on this website (www.reveknew.app), or any related websites and/or services, you are deemed a merchant and agree to these Merchant Terms of Service (the “Agreement”).

 

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PLEASE READ THESE MERCHANT TERMS OF SERVICE CAREFULLY BEFORE SIGNING UP AS A MERCHANT. If you do not agree to any or all of these Terms of Service, DO NOT USE THIS SITE!

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Changes to the Terms
We may modify these terms or any additional terms that apply to Reveknew to, for example, reflect changes to the law. You should look at the terms regularly. We'll post notice of modifications to these terms on this page. Changes will not apply retroactively and will become effective no sooner than fourteen (14) days after they are posted. However, changes addressing new functions for Reveknew or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for Reveknew, you should discontinue your use of our product and services.

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About Us
Amatsii (“we”, “us” or “our”) is a limited liability company in Ghana providing technology applications and services. Reveknew, a service of Amastii,  is an online platform that allows businesses, associations and social organisations ("Merchants") to create, administer and collect recurring payments for subscription products and services ("Services"), from their customers ("End Users").

Amatsii operates Reveknew in partnership with the following entities in our operational regions:

• Ghana

  • PaySwitch Ghana Limited ("PaySwitch"), a payment service provider licensed by the Bank of Ghana

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We are an independent contractor for all purposes, providing this website and our services on an independent service provider basis. We do not have control or assume the liability or legality for the products or services that are paid for with our service. We do not guarantee any user’s identity and cannot ensure that a buyer or seller will complete a transaction.

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This Terms of Service is an agreement between you and Amatsii. It details our obligations to you. It also highlights certain risks on using the services and you must consider such risks carefully, as you will be bound by the provision of this Agreement through your use of this website or any related services.

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Privacy Policy
Amatsii is committed to managing your Business Information in relation to the use of Reveknew in line with global industry best practices. You can read the Merchant Privacy Policy to understand how we use and protect your information. 

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Agreement
These Merchant Terms of Service is an agreement between you and Amatsii. It details our obligations to our Merchants. It also highlights certain risks of using the services and you must consider such risks carefully as you will be bound by the provision of this Agreement through your use of this website or any of our services.

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Registration
To use Reveknew, you have to create an account by registering. To register, you will provide us with certain information such as your email, first name, last name, business name, and phone number. We may seek to verify your information, (by ourselves or through third parties), after which we will approve your account unless deemed risky. You give us permission to do all these.

Change of Information
In the event that you change any information provided to us at registration including your business name, address, financial institution, mode of payments, or the products and services that you offer, or where a corporate restructuring occurs you agree to notify us within 14 days of such change. We may be unable to respond to you if you contact us from an address, telephone number, or email account that is not registered with us.

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Representation and Warranties
You represent and warrant to Amatsii that:

• you have full power and authority to enter into, execute, deliver and perform this Agreement;

• you are duly organised, authorised and in good standing under the laws of the Republic of Ghana or any state, region or country of your organisation and

• are duly authorised to do business in all other states, regions or countries in which your business operates.

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Age Restriction
Our website and services are not directed to children under 18. We do not knowingly transact or provide any services to children under 18.

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Account Security
You agree not to allow anyone else to have or use your password details and to comply with all reasonable instructions we may issue regarding account access and security. In the event you share your password details, Paystack will not be liable to you for losses or damages. You will also take all reasonable steps to protect the security of the personal electronic device through which you access Paystack’s services (including, without limitation, using PIN and/or password-protected personally configured device functionality to access Reveknew services and not sharing your device with other people).

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Data Compliance
You agree to comply with all data privacy and security requirements under any applicable law or regulation that may be in force, enacted or adopted regarding confidentiality, your access, use, storage and disclosure of user information. .

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We acknowledge that you own all your customers’ data. You hereby grant Amatsii a perpetual, irrevocable, sub-licensable, assignable, worldwide, royalty-free license to use, reproduce, electronically distribute, and display your customers’ data for the following purposes:

• providing and improving our services;

• internal usage, including but not limited to, data analytics and metrics so long as individual customer data has been anonymized and aggregated with other customer data;

• complying with applicable legal requirements and assisting law enforcement agencies by responding to requests for the disclosure of information in accordance with local laws; and

• any other purpose for which consent has been provided by your customer (end users).

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Software License
Amatsii hereby grants you a revocable, non-exclusive, non-transferable license to use Reveknews’s APIs, developer’s toolkit, and other software applications (the “Software”) in accordance with the documentation accompanying the Software. This license grant includes all updates, upgrades, new versions and replacement software for your use in connection with Reveknews’s services. If you do not comply with the documentation and any other requirements provided by Amatsii, then you will be liable for all resulting damages suffered by you, Amatsii and third parties.

 

 

Unless otherwise provided by applicable law, you agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the Software. Upon expiration or termination of this Agreement, you will immediately cease all use of any Software.

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Trademark License
We hereby grant you a revocable, non-exclusive, non-transferable license to use Reveknew’s trademarks used to identify our services (the “Trademarks”) solely in conjunction with the use of our services. You agree that you will not at any time during or after this Agreement assert or claim any interest in or do anything that may adversely affect the validity of any Trademark or any other trademark, trade name or product designation belonging to or licensed to Amatsii (including, without limitation registering or attempting to register any Trademark or any such other trademark, trade name or product designation). Upon expiration or termination of this Agreement, you will immediately cease all display, advertising and use of all of the Trademarks.

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Intellectual Property
We do not grant any right or license to any Amatsii intellectual property rights by implication, estoppel or otherwise other than those expressly mentioned in this Agreement. Each party shall retain all intellectual property rights including all ownership rights, title, and interest in and to its own products and services, subject only to the rights and licenses specifically granted herein.

 

 

Publicity
You hereby grant Amatsii permission to use your name and logo in our marketing materials including, but not limited to use on our website, in customer listings, in interviews and in press releases. Such Publicity does not imply an endorsement for your products and services.

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Confidential Information
The parties acknowledge that in the performance of their duties under this Agreement, either party may communicate to the other (or its designees) certain confidential and proprietary information, including without limitation information concerning each party’s services, know-how, technology, techniques, or business or marketing plans (collectively, the “Confidential Information”) all of which are confidential and proprietary to, and trade secrets of, the disclosing party. Confidential Information does not include information that: (i) is public knowledge at the time of disclosure by the disclosing party; (ii) becomes public knowledge or known to the receiving party after disclosure by the disclosing party other than by breach of the receiving party’s obligations under this section or by breach of a third party’s confidentiality obligations; (iii) was known by the receiving party prior to disclosure by the disclosing party other than by breach of a third party’s confidentiality obligations; or (iv) is independently developed by the receiving party.

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As a condition to the receipt of the Confidential Information from the disclosing party, the receiving party shall: (i) not disclose in any manner, directly or indirectly, to any third party any portion of the disclosing party’s Confidential Information; (ii) not use the disclosing party’s Confidential Information in any fashion except to perform its duties under this Agreement or with the disclosing party’s express prior written consent; (iii) disclose the disclosing party’s Confidential Information, in whole or in part, only to employees and agents who need to have access thereto for the receiving party’s internal business purposes; (iv) take all necessary steps to ensure that its employees and agents are informed of and comply with the confidentiality restrictions contained in this Agreement; and (v) take all necessary precautions to protect the confidentiality of the Confidential Information received hereunder and exercise at least the same degree of care in safeguarding the Confidential Information as it would with its own confidential information, and in no event shall apply less than a reasonable standard of care to prevent disclosure.

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Know Your Customer Compliance
You agree that you are solely responsible for verifying the identities of your customers and determining their eligibility to purchase your products and services. You are also required to maintain information and proof of service or product delivery to your customer. Where a dispute occurs needing resolution, you may be required to provide Amastii and/or its third-party partners with these.

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Customer Payments
We will only process payments when authorised to do so by your customers (end users). We will only process transactions that have been authorised by our payments processor (PaySwitch) and they in turn will only process transactions that have been authorised by the applicable card network, card issuer or mobile network. 

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We do not guarantee or assume any liability for transactions authorised and completed that are later reversed or charged back (see Chargebacks below). You are solely responsible for all reversed or charged-back transactions, regardless of the reason for, or timing of, the reversal or chargeback.

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Our payment providers may add or remove one or more payment types or networks at any time. If we do so we will use reasonable efforts to give you prior notice of the removal.

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Our Fees & Pricing Schedule
You agree to pay us for the services we render as a payment gateway for your goods and services. Our Fees (which cover third-party payment processing costs, email, SMS and platform maintenance costs) will be calculated at a baseline of 4.99% of the transaction amount or as agreed in a written amendment to these Terms. We reserve the right to revise our Fees. In the event that we revise our fees, we will notify you at least 7 days before any such change.

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Payouts
Subject to the terms of this Agreement, PaySwitch will send to your designated bank or card settlement account (“Bank Account”) all amounts settled and due to you from your transactions within 3 business days, minus our fees as stated in the Fee Schedule, any Reversals, Invalidated Payments, Chargebacks, Refunds or other amounts that you owe to Amastii under this Agreement (“Payout”).

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If the Payout is not sufficient to cover the amounts due, you agree that we may set off the applicable amounts against future Payouts. After the transfer of funds is initiated to your Bank Account, we will update the information on your Paystack Dashboard to reflect the settlement.

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Information regarding your transactions that are processed and settled using PaySwitch (“Transaction History”) will be available to you when you log in to your Reveknew Dashboard or through PaySwitch. While we will provide Transaction History in your Revknew Dashboard, you are solely responsible for compiling and retaining permanent records of all transactions and other data associated with your Reveknew account as may be required for your business.

 

Amatsii is not responsible for maintaining Transaction History or other records in a manner consistent with your record retention obligations.

 

Payout Schedule
Your Payout Schedule is the time it takes us to initiate a transfer to your Bank Account for settled funds from transactions processed through us, which you request from your Reveknew Dashboard.

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We reserve the right to change your Payout Schedule, suspend payouts to your Bank Account or initiate a Reversal should we deem it necessary due to pending disputes, excessive or anticipated excessive Chargebacks or Refunds, or other suspicious activity associated with your use of Reveknew, or if required by law or court order.

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How we handle your Funds
You authorise and instruct Amatsii through PaySwitch to hold, receive, and disburse funds on your behalf when such funds from your transactions settle from the Card & Telco Networks. By accepting this Agreement, you further authorise Amatsii on how your transaction settlement funds should be disbursed to you as Payouts and the timing of such Payouts.

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You agree that you are not entitled to any interest or other compensation associated with the settlement funds held by Amatsii pending settlement and Payout to your Bank Account. Settlement funds will be held in a deposit account at PaySiwtch pending Payouts to you in accordance with the terms of this contract.

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We may periodically make available to you information about pending settlements yet to be received from the Card & Telco Networks. Your authorisations will remain valid and be of full effect until your PaySwitch Account is closed or terminated.

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Security and Fraud Controls
Amatsii uses payment processors who are licensed and comply with industry standards for protecting the security of Payment Data through commercially reasonable administrative, technical, and physical procedures to protect all the personal information regarding you and your customers (end users).  You agree to use other procedures and controls provided by us and other measures that are appropriate for your business to reduce the risk of fraud.

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In the event that you suspect any fraudulent activity by a customer, you agree to notify Amatsii immediately and terminate the delivery of your service to the end user. In addition, where we suspect that there have been frequent fraudulent transactions on your account, we reserve the right to cancel our service to you and/or your account

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Notification of Errors
You agree to notify us immediately any error is detected while reconciling transactions that have occurred using Reveknew. We will investigate and rectify the errors where verified. In the event that we notice any errors, we will also investigate and rectify such errors.

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Where we owe you money as a result of such errors, we will refund the amounts owed to you by a bank transfer to your Bank Account. Failure to notify us within 45 (forty-five) days of the occurrence of an error will be deemed a waiver of your rights to amounts that are owed to you due to an error.

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Chargebacks 
A Chargeback usually happens when a customer files directly with or disputes through his or her credit or debit card issuer a payment on their bill. It may result in the reversal of a transaction. You may be assessed Chargebacks for (i) customer disputes; (ii) unauthorised or improperly authorised transactions; (iii) transactions that do not comply with Card Network Rules or the terms of this Agreement or are allegedly unlawful or suspicious; or (iv) any reversals for any reason by the Card Network, our processor, or the acquiring or issuing banks.

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Where a Chargeback occurs, you are immediately liable for all claims, expenses, fines and liability we incur arising out of that Chargeback and agree that we may recover these amounts by debiting your Bank Account. Where these amounts are not recoverable through your Bank Account, you agree to pay all such amounts through any other means

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Reserves
In our sole discretion, we may place a Reserve on a portion of your Payouts by holding for a certain period such portion where we believe there is a high level of risk associated with your business. If we take such steps, we will provide you with the terms of the Reserve which may include the percentage of your Payouts to be held back, period of time and any other such restrictions that Paystack may deem necessary.

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Where such terms are changed, we will notify you. You agree that you will remain liable for all obligations related to your transactions even after the release of any Reserve. In addition, we may require you to keep your Bank Account available for any open settlements, Chargebacks and other adjustments.

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To secure your performance of this Agreement, you grant Amatsii a legal claim to the funds held in the Reserve as a lien or security interest for amounts payable by you.

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Refunds
You agree that you are solely responsible for accepting and processing returns of your products and services. We are under no obligation to process returns of your products and services, or to respond to your customers’ inquiries about returns of your products and services. You agree to submit all Refunds for returns of your products and services that were paid for through Amatsii to your customers in accordance with this Agreement and agreements we have with our payment processors. 

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Termination
You may terminate this Agreement by closing your Reveknew Account. We may suspend your Revknew Account and your access to Reveknew services and any funds, or terminate this Agreement, if;

• you do not comply with any of the provisions of this Agreement;

• we are required to do so by a Law;

• we are directed by a payment processor; or

• where a suspicious or fraudulent transaction occurs

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Restricted Activities & Acceptable Use Policy
You are independently responsible for complying with all applicable laws related to your use of our website and services. However, by accessing or using Reveknew, you agree to comply with our terms and conditions of restricted activities, such list shall be provided from time to time to our merchants.

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Disclaimers
WE TRY TO KEEP Reveknew AVAILABLE AT ALL TIMES, BUG-FREE AND SAFE, HOWEVER, YOU USE IT AT YOUR OWN RISK. OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS, IMPLIED AND/OR STATUTORY WARRANTIES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Amatsii MAKES NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE OR FROM AMATSII, ITS PARENTS, SUBSIDIARIES, OR OTHER AFFILIATED COMPANIES, OR ITS OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, "Amatsii Parties") SHALL CREATE ANY WARRANTY.

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Limitation of Liability
TO THE MAXIMUM EXTENT ALLOWED BY LAW, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF Amatsii AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, MEMBERS, MANAGERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO Amatsii TO USE THE Services.

 

Indemnity
You agree to defend, indemnify, and hold Amatsii, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of theis Agreement.

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​Severability
If any portion of these Terms of Service is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms of Use and shall not affect the validity or enforceability of any other part in this Terms of Use.

 

Electronic Communications, Transactions and Signatures
Visiting our website (www.reveknew.app and its sub-domains), using our mobile apps, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, our website and mobile apps, satisfy any legal requirement that such communication be in writing

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Governing Law 
These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of Ghana.

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Dispute Resolution
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 14 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

 

 

Binding Arbitration
a. Any dispute arising out of or relating to these Terms or the breach thereof shall be resolved by final and binding arbitration administered by the Ghana ADR Hub in accordance with its Arbitration Rules currently in force on the date of the execution of this agreement by (one or
more) Arbitrator(s) appointed in accordance with the said Rules.
b.The seat of the arbitration shall be Accra, Ghana.
c. The arbitration shall be conducted in the English language.
d.The law applicable to the substance of the dispute shall be the law of Ghana.

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Contacts
You can reach out to us about these terms on info@reveknew.app